Daphne Collar Bodysuit

Our standard policy is 14 days from the date of receiving the item and applies to online purchases. Sale and discounted items are non refundable  If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer a full refund. In addition, to be eligible for return, all items must still have the branded tags attached. This does not affect your statutory rights., the return policy will start once the order has been delivered. We will manually provide you the address of where the goods need to be sent back. The refund will be issued to your original payment card, usually within 3-5 working days.

If you checked out as a guest You can return items bought as a guest by using our guest tracking and returns portal. We’ll just need your name and order number.

How to make a return ?

Evri

• Show the QR code at your local Evri Parcelshop (not currently in Northern Ireland)​
• Affix the label they print for you and hand to the assistant
• Keep the tracking receipt they give you
• Return processed within 7 days and we’ll refund the card you paid with​
• Max weight 15kg, max length 120cm

Royal Mail

• Show the QR code at your local Post Office
• Affix the label they print for you and hand to the assistant
• Keep the tracking receipt they give you
• Return processed within 7 days and we’ll refund the card you paid with
• Max weight 20kg, max dimensions 61 x 46 x 46cm
• Due to strike action, returns sent through Royal Mail are subject to delays.

The return period has ended on an item I've purchased. Can I still make a return?

Our standard return policy for anything you buy from us is 14 days. This applies to online purchases .  For online orders, the last return date is 14 days from the dispatch date (we appreciate that online orders may arrive a few days after the dispatch date, so we do allow a few extra days for returns for online orders). If you return an item with an expired order summary document via post, it will be returned to you.

What is the returns policy for international orders?

Our standard policy is 14 days from purchase​ and applies to online purchases. If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we'll offer a full refund. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

Who is responsible for return postage ?

It is the customers responsibilty to pay for the return postage 

Ive been using clearpay/klarna how do i make a. return

You can return any unwanted items paid for by Clearpay/klarna  in any UK store including Arianas closet  online store  But excluding sale/discounted items . You can also return items by post and via Royal Mail or Evri. Clearpay/klarna will be in touch and any outstanding payments in relation to the returned item(s) will be stopped. Clearpay/klarna  will refund the card linked to your Clearpay /klarna account for the amount of any payments received in relation to the returned item(s) within 3-5 working days.

When will I get my refund?

Refunds will be processed by Clearpay 3-5 working days after we’ve received the item(s) back. Full details can be found online in your Clearpay account/klarna account

Can I exchange my item(s) with Clearpay/klarna?

While we are unable to directly offer an exchange on orders placed through Clearpay/klarna, you are able to return the item(s) for a refund and place a new order online.

How do I contact Clearpay/klarna?

You can reach Clearpay on 0808 1649707 klarna on 08081893333 or by visiting https://www.clearpay.co.uk.Or for klarna visit Https://www.klarna.co.uk Arianas closet  is unable to answer any queries related to Clearpay payments.