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FAQs

Can I exchange an item without proof of purchase?

Only items purchased from Ariana closet website with a valid receipt will be accepted for exchange, refund, or gift card within 30 days for non-sale items and 14 days for sale items. We will not accept items back without proof of purchase or an Ariana’s closet receipt.

How long do I have to return an item?

Full priced items should be returned within 30 days of receipt for a refund.

Sale items should be returned within 14 days of receipt for a refund.

 

They must be in a saleable condition with tags attached.

How do I return an order placed online or via mail order?

You may return items purchased from us to our website to a Ariana’s closet store, by our DPD or Evri Returns services or by post or courier, making sure you use a tracked service.

 

Your return will be processed for refund or exchange providing it is in saleable condition, preferably in its original packaging and has the tags attached. Please note that all returns remain your responsibility until such time that we have receipted the parcel back into our warehouse.

 

NB: For hygiene reasons certain items (as listed in the product information) may not be returned.  If in doubt, please call the store or our customer service team to avoid making a wasted trip.

How long does your guarantee last for?

With regular levels of wear and tear Ariana’s closet clothing and products should last. How long they last is subjective and will naturally depend on how they are used. Should you consider an item faulty please contact our customer service team or return the item to store within 90 days of receipt and any concerns will be considered on a case-by-case basis.

Third party branded items may come with a manufacturer's warranty, please check the packaging for the relevant information. This does not affect your statutory rights.

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